Question 1

How do I find out if the domain I want is available?

Accepted Answer

To find out if your domain name is available, use the domain search bar to check if it is free for registration. Our domain search bar is safe and easy to use, and we will never sell your information to third parties.

Question 2

What is the minimum and maximum length of a domain name?

Accepted Answer

That depends on the domain extension of your choice! Most domain extensions allow for domain names between 3 and 63 characters. Do keep in mind that the shorter the domain name is, the easier it is to remember!

Question 3

What is the price of a domain name?

Accepted Answer

That depends on the extension you want! If you enter the domain name you want in the domain search bar on this page, you will immediately see its price.

Question 4

How do I register a domain name?

Accepted Answer

It’s easy to register a domain with us! As a first step, simply look up the domain name of your choice in the search bar at the top of this page. You will immediately see if the domain of your choice is still free, and how much it costs.Add the domain to your cart to register it. When you go to the cart, you will also be able to see the domain’s renewal price, as well as the option to add extra security products to your domain. If you want, you can go back and add multiple domains and security products to your cart.When you are done, click on the cart and go to “Checkout Now”. If you don’t have an account with us yet, you will be asked to provide some personal details here, such as your name and address. Afterward, you can pay for your domain by credit card. If you already have an account with us, you just have to log in, after which you can immediately pay for and register your domain.That’s it! If you run into any doubts or questions, our support team is always happy to help you with your domain registration

Question 5

For how many years can I register a domain?

Accepted Answer

The registration term of your domain registration can differ depending on the domain extension of your choice. Most domain names can be registered for up to 10 years, but some offer a shorter period of registration only. You will be able to see this when you register the domain. The minimum registration period for a domain name is almost always one year. As domain prices tend to go slightly up every few years, it is always a smart idea to register your domain for as many years in advance as possible. That way, you can often save money, and you don’t have to worry about your domain for a long time!

Question 6

How can I renew my domain?

Accepted Answer

You can renew your domain in just a few clicks through the Openprovider control panel. When your domain is due to be renewed, you will automatically receive reminder emails from us, making sure that you renew your domain on time. You will receive these emails 30 days, 14 days, and 2 days before your domain is due to expire.Another option is to turn on the auto-renew feature in the control panel. Turning on this feature ensures that your domain is automatically renewed as long as you have sufficient balance on your account.

Question 7

Which domain extensions is Openprovider accredited for?

Accepted Answer

As an ICANN-accredited registrar, Openprovider is an official registrar for all generic top-level domains (gTLDs), such as .com and .net. Openprovider is also accredited for many country-specific domains (ccTLDs), such as .nl and .de, and we are always in the process of getting accredited for more.

Question 8

Do you offer web or email hosting services?

Accepted Answer

Openprovider does not offer hosting services. If you register a domain at Openprovider, you get to benefit from a fixed, transparent price for your domain and a large offer of security products to add to it. When it comes to hosting, you get the freedom to choose your own hosting provider and not get stuck with a package deal that you cannot change or opt out of. This does mean that, if you decide to register a domain name with Openprovider, you need to be able to connect your domain name to your hosting provider yourself.

Question 9

Is it possible to register or transfer large volumes of domains with you?

Accepted Answer

Yes! If you want to register or transfer domains in bulk, you can benefit from special programs and deals. We offer special Membership Plans for domain resellers, which include domains at cost price and exclusive discounts on all products. On top of that, we use the latest technologies for bulk domain transfers, making the consolidation of your domain portfolio with us a quick and easy process.

Question 10

Do you support registry bulk transfers (SIDN, EURid, etc)?

Accepted Answer

Yes! Registry bulk transfers can be arranged for a lot of extensions. A short summary of the options can be found here.

Question 11

What happens to my domain(s)’s expiration date after a transfer?

Accepted Answer

There are three possible outcomes for this, depending on the extension of the domain. You can find more information about this here.

Question 12

Is it possible to schedule a transfer for a future date?

Accepted Answer

Yes, of course. There are multiple ways to do this. You can read more about this here.

Question 13

Do you need to request transfer codes for domains managed at Openprovider?

Accepted Answer

You can find all transfer codes for your domains within the Openprovider control panel. You do not need to create a support ticket for this.

Question 14

Can I transfer a domain that is currently in quarantine to Openprovider?

Accepted Answer

Some extensions, such as .nl, .be, and .eu, can still be transferred while in quarantine, even when their associated domains have already expired on their current registrar. This service may have a different price than a regular restore. Contact our support team to learn more about the options for your particular situation.

Question 15

What is the difference between Premium DNS and regular DNS?

Accepted Answer

Premium DNS is an advanced DNS service that offers faster website loading times, inbuilt DDoS protection, and a worldwide, intelligent server network that ensures that your website will always remain online. More importantly, using Premium DNS helps to optimize your user experience and can be an important factor in boosting your SEO results.

Question 16

How do I purchase Premium DNS for a new domain?

Accepted Answer

When you register a new domain at Openprovider, either through the website or through the control panel, you will see an option at checkout to add Premium DNS to your domain. Simply check this box while you place your order, after which you will be asked to define the records for your domain. If you need some help, take a look at our Knowledge Base articles about creating a DNS zone and defining the different DNS records. Our support team is also always available to help you with this. As soon as you finish your purchase, Premium DNS is immediately activated for your domain.

Question 17

How do I upgrade an existing domain to Premium DNS?

Accepted Answer

Navigate to the DNS management menu in the control panel. Click on “New DNS zone”, select Premium DNS, fill in the domain name, define the records, and you are done! If you need some help, take a look at our Knowledge Base articles about creating a DNS zone and defining the different DNS records.

Question 18

Do I need technical knowledge to use Premium DNS?

Accepted Answer

In order to use Premium DNS at Openprovider, basic knowledge about DNS management is enough. In case you have any doubts, you can find many answers in the dedicated DNS section of our Knowledge Base. On top of that, our support team will gladly assist you with any DNS-related questions.

Question 19

Will Premium DNS improve my SEO results?

Accepted Answer

Absolutely! Fast loading times are an important component of any SEO strategy. Improving your website speed with Premium DNS can therefore have a positive impact on your ranking, leading to increased organic traffic and better visibility.

Question 20

Can I purchase Premium DNS for a domain that is registered outside of Openprovider?

Accepted Answer

Yes, this is possible. In order to purchase Premium DNS for a domain outside of Openprovider, you follow the same steps that are described under "How do I upgrade an existing domain to Premium DNS?".

Question 21

Is it possible to do a free trial of Premium DNS?

Accepted Answer

No, but our account managers are happy to give you a free demo of the tool! Please reach out to our sales team if you are interested in this.

Question 22

Is Premium DNS compatible with the Openprovider API?

Accepted Answer

Absolutely! By integrating with our API, you can automate the purchase flow with no manual work required. Click here for API documentation.

Question 23

How do I order and install an SSL certificate?

Accepted Answer

You can order your certificate through the Openprovider control panel in just a few clicks. After you purchase your SSL certificate, it will first need to be validated by the Certificate Authority (CA) that issues it. The validation process for DV, OV and EV certificates is slightly different. OV certificates require stronger validation than DV ones, and EV certificates require the most. You can read more about the validation process in this article (for DV and OV certificates) and in the Knowledge Base (for EV certificates). After your certificate is validated, you will need to install it on the hosting server where your website is hosted. You can find tutorials on how to do this in the Knowledge Base. After your SSL certificate is installed, it will immediately be effective.

Question 24

Why should I get a paid certificate when I could also get a free one?

Accepted Answer

Free SSL certificates offer a basic level of security, but there is no validation process involved with their issuance. Domains that use free SSL certificates have not verified their personal and business identities and could therefore be run by malicious third parties. Paid certificates involve a validation process and are therefore more trustworthy. Moreover, as a domain owner, you will have to renew your free SSL certificate every three months. It is not possible to issue these certificates for a longer period of time. While free SSL certificates therefore require a lot of extra administrative work, paid certificates can be issued for multiple years. From a business perspective, selling a certificate that lasts for more than 3 months also helps reduce customer churn and raises the average revenue per user, while keeping your customers safe and satisfied.

Question 25

What is the price of SSL certificates?

Accepted Answer

Prices differ between DV, OV and EV certificates and between single domain, multi-domain and wildcard certificates. Prices for a simple DV certificate for a single domain start at $7.20 per year. You can find the other prices in the control panel. The prices mentioned above apply to regular users. Openprovider Members benefit from attractive lower prices on SSL certificates.

Question 26

Where can I learn more about SSL certificates?

Accepted Answer

This article covers all of the basics. The Openprovider Knowledge Base also contains an extensive list of articles on SSL certificates: from tutorial videos on ordering your certificate to information about the validation process and technical troubleshooting.

Question 27

I need to order a large amount of SSL certificates for my customers, what can you do for me?

Accepted Answer

Openprovider Members benefit from special prices on SSL certificates. The more domains you have, the better the prices get. On top of that, we offer a white-labeled control panel for your end customers, through which they can manage their SSL certificates themselves. This takes a lot of work out of your hands. It is also possible to use the Openprovider WHMCS module for SSL certificates to integrate the selling of SSL certificates seamlessly into your own systems.

Question 28

Why are there different Plesk editions?

Accepted Answer

There are three different editions of Plesk: Web Admin, Web Pro and Web Host. They have been designed with different target groups in mind, but all have clients' best interests at heart. Whether you're an IT admin, a developer, a web hoster or a digital agency, you are guaranteed to find the right Plesk edition for you. Here's an article to help you find the Plesk edition you need.

Question 29

How does Plesk licensing work?

Accepted Answer

Plesk provides one license per server, either physical or virtual. The licenses can be either dedicated or VPS (Virtual Private Servers), and are available in three different editions: Web Admin (10 domians), Web Pro (30 domains) or Web Host (unlimited domains).

Question 30

What are the differences between VPS and dedicated Plesk licenses?

Accepted Answer

Depending on the operating system that Plesk runs on, Plesk licenses can either be: • VPS (Virtual Private Server) licenses can be used on hypervisor technology based virtual instances, like Xen, KVM, VMware, Virtuozzo, etc. • Dedicated server licenses can be installed on either a dedicated or a virtual private server.

Question 31

Do you offer monthly plans for Plesk?

Accepted Answer

Yes, At the moment, you can only pay for your Plesk plan monthly.

Question 32

Can I get my money back if I haven't used my license for a period of time?

Accepted Answer

Yes. We offer refunds for all unused full months of the license term. This makes it possible for you to cancel at any time without losing your money.

Question 33

Do you charge VAT on licenses?

Accepted Answer

Depending on your location and if you have added a VAT number to your account, VAT will be charged on top of the prices displayed on the page. For more information, please refer to this article from our Knowledge Base.

Question 34

How I can order Plesk extensions in Openprovider?

Accepted Answer

There are multiple ways you can do it: - In the Reseller Control Panel under the Plesk licenses section. Simply click on “Order new license” and you will be able to choose Extension you want to purchase. - When transacting using our Openprovider API and using addon parameters.

Question 35

How do your extensions differ from the ones I can purchase directly from Plesk?

Accepted Answer

They don’t! You are buying exactly the same products: simply with the best possible pricing in the market.

Question 36

Is it possible to purchase only an extension, even if I have Plesk licenses somewhere else?

Accepted Answer

Yes, of course. However we also encourage you to move your core license to Openprovider in order to easily manage both products.

Question 37

What makes your email service unique and different from others available?

Accepted Answer

Our email service offers a secure and reliable platform for managing your emails effortlessly. We prioritize user-friendly interfaces and robust features while ensuring your data's security, allowing you to communicate seamlessly without worrying about technical complexities.

Question 38

What features can I expect from your email service?

Accepted Answer

Our email service includes an intuitive web-based interface for easy access from anywhere, strong spam filtering to keep your inbox clean, the ability to manage multiple email addresses in one place, and support for popular email clients like Outlook and Thunderbird.

Question 39

Is your email service suitable for businesses of different sizes?

Accepted Answer

Yes, our email solution is designed to cater to various business needs. Whether you're a small business, a growing startup, or an established enterprise, our service is scalable and adaptable to fit your requirements.

Question 40

Do I need technical knowledge to use your email service?

Accepted Answer

No technical expertise is required to use our email solution. We focus on providing a user-friendly experience, offering easy setup and straightforward management tools. Our support team is also available to assist with any queries you might have.

Question 41

Can I set up the email client on Android or iPhone with your service?

Accepted Answer

Yes, our email solution is compatible with both Android and iPhone devices. You can easily configure your email accounts on these devices using native email apps or third-party applications available on Google Play Store or Apple App Store.

Question 42

How can I purchase EasyDMARC?

Accepted Answer

When you register a new domain through the website or the control panel, you can simply add EasyDMARC to your order. The product will immediately be activated after the domain registration is complete. If you already have an existing domain at Openprovider, you can activate the subscription for that domain in the control panel through the "DMARC" tab in the left hand menu.

Question 43

How do I set up EasyDMARC?

Accepted Answer

We have created a full guide to help you set up the tool, even if you are not familiar with DMARC at all. You can find it here. More specialized, technical tutorials can be found in the Knowledge Base.

Question 44

Do I need technical knowledge to use EasyDMARC?

Accepted Answer

No previous technical knowledge is needed to use EasyDMARC. You don’t need to update anything in the DNS yourself, and you don’t need any specialized knowledge to be able to use the main functions in EasyDMARC’s dashboard, which include consulting the graph with your email statistics or adding sources to the whitelist or blacklist.

Question 45

Can EasyDMARC read my emails?

Accepted Answer

No, the tool does not have access to the content of your emails. In addition to this, EasyDMARC is fully GDPR compliant. EasyDMARC's data is stored in Europe (for European customers), United States (for US customers) and Armenia (for Asian customers).

Question 46

Does the deployment of EasyDMARC require any infrastructure changes?

Accepted Answer

No. We only ask you to add a CNAME record to your DNS zone. In most cases, this will be done automatically by EasyDMARC, and you do not need to change anything in the DNS yourself. In addition, if you wish to add DKIM and SPF records, you have to authenticate every source of data. No other changes are needed.

Question 47

Is it possible to use EasyDMARC for domains outside of Openprovider?

Accepted Answer

We are working on making this possible in the future. The only difference will be that, for domains outside of Openprovider, you will have to manually add a CNAME record to the DNS zone. For domains managed at Openprovider, this is done automatically when you purchase EasyDMARC.

Question 48

I am a reseller. Are there white-labeling options for EasyDMARC?

Accepted Answer

EasyDMARC's control panel is fully white-labeled. This means that for your customers, there will not be any signs or indicators that refer to EasyDMARC or Openprovider. The same applies for emails that your customers will receive from the platform. Lastly, we are using a white-labeled domain name (dmarcprotect.me), that is also used to create CNAME and TXT records required for EasyDMARC to run properly.

Question 49

Can I use EasyDMARC with Plesk?

Accepted Answer

Yes, of course. Although there is no full integration for EasyDMARC in Plesk yet, you can still use the tool with domains managed through the Plesk panel.

Question 50

Can EasyDMARC be integrated with the Openprovider API or WHMCS?

Accepted Answer

Yes, it can be integrated via the API connection.

Question 51

How can I get support for EasyDMARC?

Accepted Answer

At Openprovider, we provide support for every product we offer to our customers. The same applies to EasyDMARC. If you have a question about the product, please reach out to our support team. They are happy to help! In some cases, additional help may be needed from EasyDMARC's support specialists. In that case, we will inform you that we have passed on your case to EasyDMARC and that your case will have a slightly longer response time.

Question 52

How many emails per month are included?

Accepted Answer

The standard version of EasyDMARC includes a maximum of 25,000 emails per month. If you are using a free trial, this maximum does not apply during your trial month, but it will be applied as soon as your trial ends. If you need a larger package, please contact our sales team for a personalized offer.

Question 53

Why would I need SpamExperts’ spam filters?

Accepted Answer

In today’s world it has become a necessity to have active spam filters. Every email is vulnerable to spam and once intruders know it is actively in use it will be prone for frequent spam attacks. SpamExperts’ spam filters helps you to prevent any clutter in your inbox and filters out any unwanted phishing, malware, and spam related mail.

Question 54

How do I configure the incoming spam filter?

Accepted Answer

You can activate the spam filter through our control panel and point your MX records to Spam Experts’ servers in your domain’s DNS zone. Take a look at our step-by-step guide.

Question 55

Can I manage my email filtering without logging on to the Openprovider platform?

Accepted Answer

Yes. Once you register a filter for a domain on the Openprovider platform, you’ll get a username and password for Spam Experts’ white-label panel. This will allow you to manage and fine-tune your filters without accessing the Openprovider platform. For a more detailed explanation, please take a look at this article.

Question 56

What are domain aliases in SpamExperts?

Accepted Answer

You can configure an unlimited number of domain aliases for a domain filter. All email traffic sent to these aliases will be filtered. Spam messages will stay quarantined in SpamExperts, and all legitimate email will be delivered to the main domain. Domain aliases do not have separate access to the Domain Level Control Panel. Since all SMTP traffic to the domain alias is rewritten to the main domain, any changes/lookups on the main domain will simply include the alias domain traffic as if it was sent directly to the main domain. If you are searching for a specific email sent to a domain alias using the Log Search, the recipient will therefore show as user@maindomain. Note: When adding a domain alias, the MX-records are not updated automatically and have to be set manually to the same MX-records as the main domain. Example case: - You configured the filter for example.com, using mail server mail.example.com - For this domain, you add otherdomain.com as an alias - An email sent to info@otherdomain.com will be examined by SpamExperts filter and delivered to info@example.com - The To field in the email header will show the original e-mail address Aliases: Domain aliases do not have separate access to the Domain Level Control Panel. Since all SMTP traffic to the domain alias is rewritten to the main domain, any changes/lookups on the main domain will simply include the alias domain traffic as if it was sent directly to the main domain. If you are searching for a specific email sent to a domain alias using the Log Search, the recipient will therefore show as user@maindomain. Note: When adding a domain alias, the MX-records are not updated automatically and have to be set manually to the same MX-records as the main domain.

Question 57

Which MX records should I use?

Accepted Answer

You’ll need to configure the following MX records in the domain’s DNS zone in order to use Spam Experts’ spam filtering: - mx.spamexperts.com (priority 10). - fallbackmx.spamexperts.eu (priority 20). - lastmx.spamexperts.net (priority 30).

Question 58

How do I become a Member?

Accepted Answer

You can easily buy and activate the Membership plan of your choice in the control panel. If you don’t have an account with us yet, you can make one in just a few clicks. If you already have an account with us, open the control panel. Make sure there is enough balance on your account. If your balance is sufficiently topped up, go to the “Membership Plans” tab in the left menu and select the plan of your choice. Your plan will immediately be activated.

Question 59

What does “domains at cost price” mean?

Accepted Answer

Simply put, buying domains at cost price means you pay exactly what we pay for each domain at the registries. There are no hidden fees or charges, or unexpectedly high renewal prices. On top of that, as we are directly accredited with most registries, we are continuously negotiating with them for the best prices, and we often run special, Member-only domain promotions.

Question 60

What are domain operations, and which ones are included in Memberships?

Accepted Answer

Domain operations are actions that can be performed on a domain. The most common ones are registrations, renewals, transfers, data updates and trades (change of ownership). These are all included in our Membership plans.

Question 61

What’s the cancellation policy for Memberships?

Accepted Answer

It is not possible to cancel your Membership after you have purchased it. If you do not want to renew your Membership, you can turn off the option to auto-renew your Membership in the control panel.

Question 62

Can I “upgrade” or “downgrade” to a different Membership Plan?

Accepted Answer

Yes, you can upgrade and downgrade your Membership Plan at any moment by activating the plan of your choice.

Question 63

Does my Membership expire? How can I renew it?

Accepted Answer

Your Membership plan will expire in either of the following cases: - One calendar year has passed since the plan was activated. - The maximum number of domain operations has been reached We will send you an email notification 30, 14, and 2 days before your Membership plan is set to expire. We will also notify you when you have reached 95% and 99% of their plan limit. If you are a new Member, the auto-renew feature will be turned on by default in your account. This means that your Membership will automatically be renewed as long as you have sufficient account balance. Our reminder emails will remind you to top up your balance before this happens. If you do not have sufficient balance in your account, or if you don’t have the auto-renew feature turned on, your Membership will expire. As soon as your Membership Plan expires, you will start paying non-Member prices again for our domains and products.

Question 64

Do you need a Membership in order to use Openprovider’s services?

Accepted Answer

No. It is not necessary to purchase a Membership in order to buy and manage domains and security products with Openprovider. However, a Membership is highly recommended if you manage multiple domains, even if you only manage a few of them. Becoming a Member will give you access to domains at cost price, as well as to discounted rates on SSL certificates, SpamExperts and other security products. Even if you have a small portfolio, a Membership will help you save. On average, you only need to register or renew 10 domains in order to get the value of a Basic S Membership back to you!

FAQ

Frequently Asked Questions